Privacy Policy

DateWise ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the DateWise mobile application and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of your information in accordance with this policy. If you do not agree with any terms of this Privacy Policy, please discontinue use of the Service immediately.

This policy applies to all users of DateWise worldwide, with specific additional rights for residents of California (under CCPA) and the European Union/EEA (under GDPR), as detailed in Section 7.

We collect several types of information to provide and improve our Service:

2.1 Information You Provide Directly

• Account Information: Email address, display name, and password when you create an account via email, or profile information from third-party sign-in providers (Apple ID, Google).
• Onboarding Answers: Your dating goals, preferences, relationship type sought, age range preferences, and current dating platforms used.
• Uploaded Images: Profile photos and screenshots of dating profiles you upload for analysis. These images are processed by our AI and are not permanently stored beyond what is necessary to deliver your analysis results.
• Conversation Content: Text excerpts from dating conversations you paste into the Chat Copilot feature for coaching purposes.
• Support Communications: Messages, emails, or other communications you send to our support team.

2.2 Information Collected Automatically

• Device Information: Device model, operating system and version, unique device identifiers, and mobile network information.
• Usage Data: Features you use, frequency of use, session duration, screens viewed, buttons tapped, and in-app navigation patterns.
• Log Data: IP address, date and time of requests, app crashes, and error logs.
• Purchase History: Record of Sparks purchases and subscription status (payment details are handled by Apple/Google and RevenueCat; we do not store raw card numbers).

2.3 Information from Third-Party Services

• Firebase Authentication (Google LLC): Handles identity verification. Firebase may collect certain device and usage data per its own privacy policy.
• RevenueCat: Manages subscription and in-app purchase verification. Shares subscription status and transaction records with us.
• OpenAI API: We send your uploaded profile text, onboarding answers, and pasted conversation snippets to OpenAI's API to generate AI coaching outputs. OpenAI processes this data as a sub-processor; see Section 10 for our AI Processing Notice.

We use the information we collect for the following purposes:

3.1 Providing the Service

• To create and manage your account.
• To analyze your dating profile and generate personalized improvement recommendations.
• To screen match profiles for compatibility signals and red flags.
• To provide conversation coaching and reply suggestions.
• To process and fulfill your Sparks and Pro subscription purchases.

3.2 Personalization

• To tailor AI coaching outputs to your stated dating goals and preferences.
• To remember your settings and preferences across sessions.

3.3 Service Improvement

• To analyze aggregate usage patterns to improve our features and AI models.
• To identify and fix bugs, crashes, and performance issues.
• To conduct internal research and analysis to develop new features.

3.4 Communications

• To send transactional emails (account confirmation, purchase receipts, password resets).
• To send service announcements and important policy updates.
• To send promotional notifications and offers, if you have opted in (you may opt out at any time).

3.5 Legal & Safety

• To enforce our Terms of Service and other policies.
• To comply with applicable laws, regulations, and legal processes.
• To protect the rights, safety, and security of DateWise, our users, and the public.

We do not sell, rent, or trade your personal information. We share your information only in the following limited circumstances:

4.1 Service Providers

We share information with third-party vendors who help us operate the Service, including:

• Firebase / Google Cloud: Cloud infrastructure and authentication.
• OpenAI: AI model processing (see Section 10).
• RevenueCat: Subscription and purchase management.
• Customer support tools.

All service providers are contractually bound to process your data only as directed by us and in accordance with applicable privacy laws.

4.2 Business Transfers

If DateWise is involved in a merger, acquisition, or asset sale, your information may be transferred as a business asset. We will provide notice before your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, safety, or security of DateWise, its users, or the public.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

We retain your personal information for as long as your account is active or as needed to provide the Service, resolve disputes, enforce our agreements, and comply with legal obligations.

• Account data: Retained while your account exists. Deleted within 30 days of account deletion request.
• Uploaded images: Processed transiently; not retained beyond the session needed to deliver your analysis results, unless you save the analysis.
• Conversation snippets: Processed transiently by our AI; not stored permanently on our servers after the coaching response is delivered.
• Purchase records: Retained for up to 7 years to comply with accounting and tax obligations.
• Log data: Retained for up to 12 months for security and debugging purposes.
• Backup data: May persist for up to 90 days in backup systems before permanent deletion.

You may request deletion of your account and personal data at any time. See Section 7 for how to exercise this right.

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/HTTPS.
• Encryption of sensitive data at rest.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments.
• Secure development practices and code review processes.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

Depending on your location, you may have the following rights regarding your personal information:

7.1 Rights for All Users

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information ("right to be forgotten"). You can delete your account in-app under Settings > Account > Delete Account.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to certain types of processing, including direct marketing.

7.2 California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we collect, use, and share.
• Right to Delete: Request deletion of personal information we have collected from you.
• Right to Opt-Out of Sale: We do not sell personal information, so this right is not applicable.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Limit Use of Sensitive Personal Information: Where applicable.

To exercise California rights, contact us at support@datewise.app with the subject line "CCPA Request."

7.3 EU/EEA Residents (GDPR)

EU/EEA residents have rights under the General Data Protection Regulation:

• Lawful Basis: We process your data based on contract performance (to provide the Service), legitimate interests (service improvement, security), legal obligation, and consent (marketing communications).
• Data Subject Rights: Access, rectification, erasure, restriction of processing, portability, and objection.
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.
• International Transfers: Data may be transferred to the United States. We rely on Standard Contractual Clauses (SCCs) or other approved mechanisms for such transfers.

To exercise any privacy right, email us at support@datewise.app. We will respond within 30 days (or 45 days for complex requests).

DateWise is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. Users between ages 13 and 17 may use the Service only with verifiable parental or guardian consent.

If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately at support@datewise.app. We will promptly delete such information from our systems.

We comply with the Children's Online Privacy Protection Act (COPPA) and similar laws in other jurisdictions.

DateWise offers both free features and premium features through Sparks (consumable credits) and Pro subscriptions.

Payment Processing

All payment transactions are processed by Apple (App Store) or Google (Google Play). We do not directly collect or store your credit card or payment account information. RevenueCat acts as an intermediary to verify and manage subscription status.

Data Associated with Purchases

We receive and store: transaction identifiers, purchase timestamps, product purchased, and subscription status. This information is used to unlock premium features and maintain your account history.

Subscription Auto-Renewal

Pro subscriptions auto-renew unless cancelled at least 24 hours before the end of the current billing period. You can manage or cancel your subscription through your device's App Store or Google Play settings.

Refunds

Requests for refunds on subscriptions are handled by Apple or Google per their respective refund policies. Sparks credits, once consumed, are non-refundable.

DateWise uses artificial intelligence, specifically OpenAI's API, to generate personalized coaching insights. This section explains how your content is handled in this process.

What We Send to AI

• Text from your dating profile bio and prompts (when you request profile analysis).
• Text descriptions of photos you upload (processed locally or via our servers, not the raw image to OpenAI, unless you use photo analysis features).
• Text excerpts from dating conversations you paste (for Chat Copilot).
• Your onboarding answers (dating goals, preferences) to provide context.

How AI Processes Your Content

Your content is sent to OpenAI's API via encrypted connections. OpenAI processes the content to generate responses and does not use API data to train its models by default (per OpenAI's API data usage policies as of our last review).

No Human Review

Our team does not read your private messages, conversations, or personal profile content. AI processing is fully automated. Support staff may access account metadata (not conversation content) to resolve technical issues.

Data Minimization

We send only what is necessary to generate your coaching output. We do not include unnecessary personal identifiers when sending data to AI APIs.

Your Control

You control what you share with DateWise. You are never required to upload private conversation content. All AI analysis features are opt-in by design.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy.
• Send an in-app notification or email to registered users.
• In some cases, seek your renewed consent if required by law.

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

DateWise Support

Email: support@datewise.app

Subject: Privacy Inquiry

We are committed to resolving privacy concerns promptly and will respond to all inquiries within 30 business days.

For urgent data security concerns or potential breaches, please email support@datewise.app with the subject line "URGENT: Security Concern."